Booking Conditions

 

 

  • Rates: Our prices are in Canadian dollars and before taxes.

 

  • Deposit & Payment: To guarantee each reservation, a valid credit card number is requested with CVV.
    The amount of the first night including taxes and fees will be pre-authorized on the credit card 30 days before the arrival as a deposit.
    The balance of the total amount will then be debited 48 hours before the date of arrival, noon Quebec time.

 

  • Reservation modification (*): Depending on the rate chosen and availability, the guest may modify their initial reservation free of charge once up to 5 days before the date of arrival.
    After this period, the reservation will be considered final.

 

  • Non-smoking hotel: It is forbidden to smoke (cigarettes or other substances) throughout the hotel under penalty of cleaning costs.

 

  • Respect of the maximum occupancy capacity per room: It is the client’s responsibility to respect the maximum number of occupants according to the type of room reserved.
    Otherwise, to ensure the safety of customers, the hotel reserves the right to refuse access to the reserved room or to charge the difference for the rental of another room for the additional person or persons.

 

  • Respect for the premises: It is the guests’ responsibility to respect the premises, including decorative objects, furniture, fabrics, and bedding.
    The hotel reserves the right to claim monetary compensation to replace missing or damaged items, up to 3 times the full replacement value.

 

Cancellation Policy

 

  • It is possible to cancel or modify the stay between the date of reservation and 2 days before the date of
    arrival at noon. The deposit will then be refunded within 7 working days.*

 

  • In the case of a cancellation, made 2 days or less before the midday arrival date and whatever the
    reason**, the totality is not refundable.

 

  • * To be taken into account, all modifications or cancellations must be made using the same method as
    that used to make the reservation.

 

  • ** It is the traveller’s responsibility to take out travel insurance with the company of their choice.

 

THE HOTEL does not assume any responsibility with regard to a cancellation or modification of a reservation, whether related:

  • bad weather or weather conditions natural disaster, forest fire, floods, volcanic eruption, earthquake land
  • flight delays or cancellations,
  • illness or death of the traveler or one of his relatives
  • loss of job
  • Strike, war, riot, act of god, act of the prince, terrorist act, pandemic.